TATA MOTORS LTD/FI
tatamotors.com ↗In their words
“NPS increased from 23 in Fiscal 2019 to 40 in Fiscal 2023. The brand has grown consistently on both awareness and consideration scores.”
“NPS increased from 23 in Fiscal 2019 to 35 in Fiscal 2022. The brand has grown consistently on both awareness and consideration scores.”
“Ltd., TML Commercial Vehicles scored at 68, an increase of 3 points from 65 in the last survey which is an improvement of 11 points from 57 in Fiscal 2018.”
Disclosed NPS over time
Every Net Promoter Score TATA MOTORS LTD/FI has published, by date.
NPS disclosures (12)
NPS increased from 23 in Fiscal 2019 to 40 in Fiscal 2023. The brand has grown consistently on both awareness and consideration scores.
…= = FY20 Consideration top box highest since H2 FY19 Fy21 Fy22 FY23 56 53 53 53 I FY20 Fy21 Fy22 FY23 Highest ever net promoter score 71 68 68 [1 l FY20 Fy21 Fy22 FY23 Brand Power improved by 120bps 452 443 445 45.7 FY20 Fy21 Fy22 Fy23 Composite…
…facing metrics while maintaining higher level of dealer satisfaction TATA MOTORS TOP OF MIND AWARENESS 55 55 55 NET PROMOTER SCORE COMPOSITE SATISFACTION SCORE* 57 71 821 792 813 68 68 65 FY20 FY21 FY22 FY23 FY20 FY21 FY22 FY23 FY21 FY22 FY23…
NPS increased from 23 in Fiscal 2019 to 35 in Fiscal 2022. The brand has grown consistently on both awareness and consideration scores.
Ltd., TML Commercial Vehicles scored at 68, an increase of 3 points from 65 in the last survey which is an improvement of 11 points from 57 in Fiscal 2018.
…Tata Motors Limited 46 1 Brand Consistent increase in brand indicators TATA MOTORS Connecting Aspirations Consistent increase in the NPS with sharp decrease in detractors and passives 23 4 27 25 7 32 28 4 32 NPS Promotors Detractors 2019…
Ltd., TML Commercial Vehicles scored at 65, an increase of 2 points from 63 in last survey which is an improvement of 8 points from 57 in Fiscal 2018.
• Customer metrics (NPS, CSI) improved significantly - PVBU achieved Rank 2 (highest score ever) in JDP CSI (Customer Satisfaction Index) for a third consecutive year in FY 2019-20.
In a recent Net Promoter Score Brand Health Track Survey conducted by Millward Brown Market Research Services India Private Limited, TML Commercial Vehicles received an industry-leading score of +61 which is significantly ahead of its peers.
Ltd., TML Commercial Vehicles received an industry-leading score of +61, significantly ahead of the competition.
In a recent Net Promoter Score (NPS) survey conducted by an independent agency, TML Commercial Vehicles received an industry leading score of +57, significantly ahead of the completion.
Additionally, Net Promoter Score (NPS) for the company has significantly improved in the past two years, a precursor to better consideration and conversion of the company’s products.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Automotive (makers, dealers, parts)
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.