TalkTalk
talktalk.co.uk ↗In their words
“TalkTalk's Q2 2025 Customer Effort Index score of 48 represents a 6-point jump from Q3 2024, signaling improvement in AI-powered customer support.”
“TalkTalk aims to boost its Net Promoter Score through AI-powered transformation by minimizing wait times and delivering contextually relevant solutions.”
“TalkTalk management outlined greater focus on customer retention and upselling speed tiers with full fibre following transition to Equinox 2.”
NPS disclosures (2)
TalkTalk's Q2 2025 Customer Effort Index score of 48 represents a 6-point jump from Q3 2024, signaling improvement in AI-powered customer support.
TalkTalk aims to boost its Net Promoter Score through AI-powered transformation by minimizing wait times and delivering contextually relevant solutions.
Retention disclosures (1)
TalkTalk management outlined greater focus on customer retention and upselling speed tiers with full fibre following transition to Equinox 2.
Lighthouse companies in Telecom & media
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.