Talkdesk
talkdesk.com ↗In their words
“Talkdesk partners including Bottomline Technologies, EmployBridge, Payability and Sysco increased Net Promoter Score to 68 after implementing Talkdesk telephony.”
“Talkdesk launches proactive AI agents to automate customer engagement, retention, onboarding, and revenue growth workflows.”
“Talkdesk reports 20% increase in client retention via CX automation gains and enhanced customer self-service.”
NPS disclosures (2)
Talkdesk appoints Andrew Dobrov as Chief Customer Officer; he previously sustained Net Promoter Score of 90+ at Cohesity.
Talkdesk partners including Bottomline Technologies, EmployBridge, Payability and Sysco increased Net Promoter Score to 68 after implementing Talkdesk telephony.
Retention disclosures (2)
Talkdesk launches proactive AI agents to automate customer engagement, retention, onboarding, and revenue growth workflows.
Talkdesk reports 20% increase in client retention via CX automation gains and enhanced customer self-service.
Lighthouse companies in Technology
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.