T. Rowe Price
troweprice.com ↗In their words
“Advice, and improve Continue to drive for digital tools and improved operating 60 engagement efficiency and scale, 79 which are critical for Net Promoter Score Net Promoter Score this business 2019 Net Promoter Score, Chatham Partners Analysis.”
“T. Rowe Price Retirement Plan Services reports a Net Promoter Score of 79.”
“Source: Chatham Partners 2023 Client Satisfaction Survey ... Net Promoter Score”
Disclosed NPS over time
Every Net Promoter Score T. Rowe Price has published, by date.
NPS disclosures (4)
Source: Chatham Partners 2023 Client Satisfaction Survey ... Net Promoter Score
I NVESTO R DAY … $153b AUM 80 Net Promoter Score (2020 Plan Sponsor Survey) 6,386 Retirement Plans 2.3m Plan Participants Strategic partnership with FIS will grow business in a stable, scalable, and efficient manner… § Optimization of select…
…advice, and improve Continue to drive for digital tools and improved operating 60 engagement efficiency and scale, 79 which are critical for Net Promoter Score Net Promoter Score this business 2019 Net Promoter Score, Chatham Partners Analysis.
T. Rowe Price Retirement Plan Services reports a Net Promoter Score of 79.
Retention disclosures (1)
T. Rowe Price tops industry benchmarks on customer experience with focus on customer retention improvement.
Lighthouse companies in Payments, wealth & financial services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.