Sylogist
sylogist.com ↗In their words
“Sylogist's net revenue retention slipped to 99% from 107% year-over-year, an 8-percentage-point decline attributed to churn.”
“Sylogist reports SaaS net revenue retention declined to 99% from 107% year-over-year with CAD45 million ARR up 3%.”
“Sylogist's SaaS net revenue retention declined to 98% from 108% in the previous year, largely due to legacy customer base churn.”
NPS disclosures (2)
Sylogist Ltd attributed NPS improvement to investments in customer-facing initiatives, discussed on Q4 2024 earnings call.
Sylogist reports that customer net promoter score, along with other success metrics, trended to new record levels in 2023.
Retention disclosures (4)
Sylogist's SaaS net revenue retention has slipped below parity amid margin pressure.
Sylogist's net revenue retention slipped to 99% from 107% year-over-year, an 8-percentage-point decline attributed to churn.
Sylogist reports SaaS net revenue retention declined to 99% from 107% year-over-year with CAD45 million ARR up 3%.
Sylogist's SaaS net revenue retention declined to 98% from 108% in the previous year, largely due to legacy customer base churn.
Lighthouse companies in Technology
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.