Swisscom
swisscom.com ↗In their words
“Swisscom reported an NPS of 17 in Q2 2025, described as well above competitors, reflecting improved customer satisfaction and stabilized churn rates.”
“Swisscom reported improved Net Promoter Score following Vodafone Italia integration.”
“Swisscom reports improved Net Promoter Score for customers using ad-free product offerings from early initiatives.”
NPS disclosures (9)
Swisscom reported an NPS of 17 in Q2 2025, described as well above competitors, reflecting improved customer satisfaction and stabilized churn rates.
Swisscom reported improved Net Promoter Score following Vodafone Italia integration.
Swisscom reports improved Net Promoter Score for customers using ad-free product offerings from early initiatives.
Swisscom CEO discusses Net Promoter Score as important metric for upselling IT products, cloud, and security services.
Swisscom reported higher Net Promoter Scores on fiber networks, alongside improved ARPUs and lower churn.
Swisscom reported increased Net Promoter Score and Customer Satisfaction Index in Q2 2020.
Swisscom AG reported an increase in Net Promoter Score of its customer base in Q1 2020.
Swisscom's transactional Net Promoter Score improved by nearly 10% on messaging channels after deploying Genesys Messaging.
Swisscom announces improved customer satisfaction and transactional Net Promoter Score via Genesys contact center solutions.
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.