SurveyMonkey
surveymonkey.com ↗In their words
“Net revenue retention (organizational domain-based customers): 90% (Dec 31, 2022) — “As of December 31, 2022, our dollar-based net retention rate for organizational domain-based customers was over 90%.”
“Net revenue retention (organizational domain-based customers): 95% (Q3 2022) — “As of September 30, 2022, our dollar-based net retention rate for organizational domain-based customers was over 95%”
“Net revenue retention (customers with at least one multi-seat product): 110% (Q2 2022) — “The dollar-based net retention rate of this customer cohort was 110% in Q2.”
NPS disclosures (16)
SurveyMonkey elevated to Gold Partner status by Zapier, enabling low NPS scores to automatically trigger support tickets or customer success manager alerts.
SurveyMonkey offers Net Promoter Score as a use case within its survey and feedback platform.
SurveyMonkey launched Claude Connector to surface Net Promoter Score results for business cases.
SurveyMonkey launched guided programmes for customer experience and Net Promoter Score measurement.
SurveyMonkey packages Net Promoter Score, CSAT, and CES tools into unified CX solution.
SurveyMonkey offers SurveyMonkey CX, a Net Promoter Score solution to collect, understand, and act on customer feedback.
SurveyMonkey offers SurveyMonkey CX, a net promoter score solution that transforms customer feedback into actionable insights.
SurveyMonkey offers CX, a turn-key Net Promoter Score solution for businesses.
SVMK offers SurveyMonkey CX, a turn-key Net Promoter Score solution that transforms customer feedback into actionable insights.
SVMK offers SurveyMonkey CX, a turn-key Net Promoter Score solution for enterprises.
SurveyMonkey offers SurveyMonkey CX, a turn-key Net Promoter Score solution for transforming customer feedback.
SurveyMonkey offers SurveyMonkey CX, a turn-key Net Promoter Score solution.
SurveyMonkey's product portfolio includes SurveyMonkey CX, a net promoter solution that interprets survey scores.
SurveyMonkey offers SurveyMonkey CX, a turn-key Net Promoter Score solution for customer feedback.
SVMK offers SurveyMonkey CX, a Net Promoter Score solution to collect and act on customer feedback.
SurveyMonkey CX takes Net Promoter Score to the next level with a new methodology for richer customer insights.
Retention disclosures (22)
Net revenue retention (organizational domain-based customers): 90% (Dec 31, 2022) — “As of December 31, 2022, our dollar-based net retention rate for organizational domain-based customers was over 90%.”
Net revenue retention (organizational domain-based customers): 95% (Q3 2022) — “As of September 30, 2022, our dollar-based net retention rate for organizational domain-based customers was over 95%”
Net revenue retention (customers with at least one multi-seat product): 110% (Q2 2022) — “The dollar-based net retention rate of this customer cohort was 110% in Q2.”
Net revenue retention (organizational domain): 100% (Q1 2022) — “Our organizational domain net retention rate remained over 100%. ... 100%+ Dollar-based net retention rate for 345,000+ organizational customers”
Net revenue retention (organizational customers): 106% — “Across our base of 345,000+ organizational customers...our dollar-based net retention rate is 106%”
Net revenue retention (organizational domain-based customers): 100% (FY2021) — “As of December 31, 2021, our dollar-based net retention rate for organizational domain-based customers was over 100%”
Net revenue retention (organizational customers): 100% (Q2 2021) — “100%+ dollar-based net retention rate for organizational customers”
Net revenue retention (organizational domain customers): 100% (Q1 2021) — “100%+ Dollar-based net retention rate for organizational customers”
Net revenue retention (organizational domain-based customers): 100% (Q4 2020) — “100%+ Dollar-based net retention rate for organizational customers”
SurveyMonkey's CX solutions GetFeedback and Usabilla help customers fuel customer retention.
Net revenue retention (organizational domain-based customers): 100% (Q1 2020) — “dollar-based net retention rate for organizational domain-based customers exceeding 100% as of March 31, 2020”
Net revenue retention (organizational customers): 100% (Q3 2019) — “100%+ Dollar-based net retention rate for organizational customers”
SurveyMonkey is scaling its enterprise customer experience management offerings to help brands boost customer retention and loyalty.
SurveyMonkey completes acquisition of GetFeedback to help brands boost customer retention through enhanced customer feedback capabilities.
Net revenue retention (organizational domain-based customers): 100% (Q2 2019) — “As of June 30, 2019, our dollar-based net retention rate for organizational domain-based customers was over 100%.”
SurveyMonkey acquiring GetFeedback to help customers improve experience and boost customer retention.
Net revenue retention (organizations): 100% (Q1 2019) — “dollar-based net retention rate for organizations remains over 100%”
Net revenue retention (organizational): 100% (FY2018) — “Organizational dollar-based net retention crossed 100% during the year”
Net revenue retention (organizational): 95% — “organizational dollar-based net retention rate has consistently been over 95%”
Net revenue retention (individual users with annual subscriptions): 80% (six months ended June 30, 2018) — “individual dollar-based net retention rate has consistently been above 80%”
Net revenue retention (individual users with annual subscription): 80% (H1 2018) — “individual dollar-based net retention rate has consistently been above 80%”
Net revenue retention (organizational domain-based customers): 95% (H1 2018) — “organizational dollar-based net retention rate has consistently been above 95%”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.