Surewest Communications
In their words
“Fourth quarter monthly Broadband churn rate of 1.4%, which is down from 1.8% in the fourth quarter of 2004.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (4)
Churn (Wireless - Contract): 3.4% (Q4 2005) — “Contract churn (6) 3.4%”
Churn (Broadband - FTTP): 1.4% (Q4 2005) — “fourth quarter monthly Broadband churn rate of 1.4%, which is down from 1.8% in the fourth quarter of 2004.”
Churn (Wireless contract): 3.1% (Year ended December 31, 2004) — “Contract churn 3.1%”
Churn (FTTP): 1.8% (Year ended December 31, 2004) — “FTTP churn 1.8%”
Lighthouse companies in Telecom & media
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.