SupportLogic
In their words
“SupportLogic announced an integration with Gainsight to help reduce customer escalations and boost revenue retention.”
“SupportLogic acquired Emtropy Labs to combine capabilities enabling proactive revenue retention for customer experience.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (3)
SupportLogic announced an integration with Gainsight to help reduce customer escalations and boost revenue retention.
SupportLogic acquired Emtropy Labs to combine capabilities enabling proactive revenue retention for customer experience.
SupportLogic raises $12 million to accelerate its intelligent support platform, with churn and customer retention as top priorities in the subscription economy.
Lighthouse companies in Technology
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.