Super Retail
superretail.com.au ↗In their words
“Super Retail's average club member Net Promoter Score was 63% in 2020 half-year results, up from 60% in December 2018.”
“Super Retail Group reports improved customer net promoter scores during transition period with strong sales momentum in final quarter.”
NPS disclosures (2)
Super Retail's average club member Net Promoter Score was 63% in 2020 half-year results, up from 60% in December 2018.
Super Retail Group reports improved customer net promoter scores during transition period with strong sales momentum in final quarter.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Retail & e-commerce
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.