Sunrise Communications AG
sunrise.ch ↗In their words
“Relative Net Promoter Score (rNPS), which measures the overall customer satisfaction, and • Sustainability/ESG: Engagement score and the proportion of women in leadership roles (People), greenhouse-gas reductions and CPE circularity (Planet) and…”
“Targets include the financial Key Performance Indicators (“KPIs”) of Operating Free Cash Flow and Service Revenue, the qualitative KPI of the Relationship Net Promoter Score (“rNPS”), which measures the overall customer satisfaction, and KPIs in key…”
“Highest quarterly Internet NPS in 18 prime store opened in Zurich main months and all-time high for TV NPS • Stable level of competitive station intensity• Further modernizing our digital •”
NPS disclosures (4)
Relative Net Promoter Score (rNPS), which measures the overall customer satisfaction, and • Sustainability/ESG: Engagement score and the proportion of women in leadership roles (People), greenhouse-gas reductions and CPE circularity (Planet) and…
…targets include the financial Key Performance Indicators (“KPIs”) of Operating Free Cash Flow and Service Revenue, the qualitative KPI of the Relationship Net Promoter Score (“rNPS”), which measures the overall customer satisfaction, and KPIs in key…
Highest quarterly Internet NPS in 18 prime store opened in Zurich main months and all-time high for TV NPS • Stable level of competitive station intensity• Further modernizing our digital •
Swiss operator Sunrise increased its Net Promoter Score by 75% since January 2018.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Telecom & media
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.