Sunday Communications Ltd
In their words
“Average monthly gross churn rate for 2004, calculated as a percentage of opening subscribers, improved by 22% to 3.9%, as compared with 5.0% in 2003”
“The average churn rate for 2005 was maintained at approximately 4%”
“The average churn rate over the six-month period in 2005 was 3.6% which, despite increased competition, was the same as that of first half last year and was better than the 4.1% churn rate observed in the second half 2004.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (14)
Churn (postpaid subscribers): 4.1% (2005) — “average monthly churn rates of post-paid subscribers increased to 4.1% in 2005 from 3.9% in 2004”
Churn: 3.9% (2004) — “average monthly gross churn rate for 2004, calculated as a percentage of opening subscribers, improved by 22% to 3.9%, as compared with 5.0% in 2003”
Churn: 4% (FY2005) — “The average churn rate for 2005 was maintained at approximately 4%”
Churn: 3.6% (H1 2005) — “The average churn rate over the six-month period in 2005 was 3.6% which, despite increased competition, was the same as that of first half last year and was better than the 4.1% churn rate observed in the second half 2004.”
Churn (mobile): 3.9% (FY2004) — “average monthly gross churn rate for 2004...improved by 22% to 3.9%, as compared with 5.0% in 2003”
Churn: 3.9% (2004) — “The average monthly gross churn rate for 2004, calculated as a percentage of opening subscribers, improved by 22% to 3.9%, as compared with 5.0% in 2003.”
Churn (mobile): 3.6% (December 2003) — “The churn rate in December 2003 was 3.6%”
Churn (mobile): 5% (FY2003) — “average monthly gross churn rate, calculated as a percentage of opening subscribers, improved to 5.0% in 2003 as compared with 5.4% in 2002”
Churn (post-paid subscribers): 3.6% (December 2003) — “The churn rate in December 2003 was 3.6%.”
Churn (post-paid subscribers): 5% (2003) — “The average monthly churn rate, calculated as a percentage of opening subscribers, improved to 5.0% in 2003 as compared with 5.4% in 2002.”
Churn (postpaid): 5.5% (first six months 2003) — “average monthly churn rate of the Group for the first six months in 2003 also increased to 5.5%”
Churn (postpaid subscribers): 5.4% (FY2002) — “Our average monthly churn rates of post-paid subscribers for the years ended December … and 2002 were 6.1%, 8.3% and 5.4%, respectively.”
Churn: 7.8% (December 2001) — “succeeded in more than halving the rate from 7.8% at the start of the year to 3.5% by year-end”
Churn: 3.5% (December 2002) — “monthly gross churn rate, calculated as a percentage of opening subscribers, reduced to 3.5% in December 2002 from 7.8% in December 2001”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.