Suncorp
suncorp.com.au ↗In their words
“Suncorp Group's NPS across Australian consumer business increased to +11.7 in FY26, up from +9.1 in FY25.”
“Suncorp reported Net Promoter Score of +9.1 in FY25, up from +7.4 in FY24, as part of strong financial results.”
“Suncorp's customer retention rate has been flat at 82%; improving this figure is a core objective of its Marketplace strategy.”
Disclosed NPS over time
Every Net Promoter Score Suncorp has published, by date.
NPS disclosures (6)
Suncorp Group's NPS across Australian consumer business increased to +11.7 in FY26, up from +9.1 in FY25.
Suncorp reported improved Consumer Australia Net Promoter Score with continued digital uptake at 73.3% of sales made online.
Suncorp reported Net Promoter Score of +9.1 in FY25, up from +7.4 in FY24, as part of strong financial results.
Suncorp Group's Bank team delivered strong direct and broker Net Promoter Scores with improved turnaround times.
Suncorp's Net Promoter Score was +7.4 in FY2024.
Suncorp's AAMI brand NPS is falling amid customer backlash over premium increases.
Retention disclosures (1)
Suncorp's customer retention rate has been flat at 82%; improving this figure is a core objective of its Marketplace strategy.
Lighthouse companies in Insurance
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.