Suncom Wireless Inc
In their words
“Monthly subscriber churn 2.7 % 2.9 % for Puerto Rico and U.S. Virgin Islands segment for three months ended September 30, 2007 and 2006.”
“Monthly subscriber churn 3.0 % 2.9 % for Continental U.S. segment for three months ended September 30, 2007 and 2006.”
“Monthly subscriber churn 2.9 % 2.9 %”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (9)
Churn (Puerto Rico and U.S. Virgin Islands): 2.7% (Q3 2007) — “Monthly subscriber churn 2.7 % 2.9 % for Puerto Rico and U.S. Virgin Islands segment for three months ended September 30, 2007 and 2006.”
Churn (Continental U.S.): 3% (Q3 2007) — “Monthly subscriber churn 3.0 % 2.9 % for Continental U.S. segment for three months ended September 30, 2007 and 2006.”
Churn: 2.9% (Q3 2007) — “Monthly subscriber churn 2.9 % 2.9 % for the three months ended September 30, 2007 and 2006.”
Churn: 2.9% (Q3 2007) — “Monthly subscriber churn 2.9 % 2.9 %”
Churn: 2.4% (Q2 2007) — “Monthly subscriber churn … % (9.1 )%”
Churn: 2.4% (Q2 2007) — “Monthly subscriber churn … ”
Churn: 2.7% (Q4 2005) — “Subscriber churn in the fourth quarter was 2.7%”
Churn: 3.2% (FY2005) — “subscriber churn rate of 3.2%”
Churn: 2.8% (FY2004) — “Subscriber churn was 2.8% and 2.3% for the years ended December 31, 2004 and 2003, respectively.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.