Sumo Logic, Inc.
sumologic.com ↗In their words
“In fiscal 2022 our dollar-based net retention rate declined a few percentage points below 110%. Our dollar-based net retention rate as of January 31, 2022, was 112%”
“Sumo Logic reports 100% customer retention combined with 100% deployment success rate.”
“In the second quarter of fiscal 2022, it further declined a few percentage points below 110%”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (11)
Net revenue retention: 109% (FY2023 (ended January 31, 2023)) — “Our dollar-based net retention rate as of January 31, 2023 and 2022, was 109% and 112%, respectively.”
Net revenue retention: 115% (Q1 FY2023 (April 30, 2022)) — “Our dollar-based net retention rate as of April 30, 2022 and 2021, was 115% and 104%, respectively.”
Net revenue retention: 112% (FY2022 (Jan 31, 2022)) — “In fiscal 2022 our dollar-based net retention rate declined a few percentage points below 110%. Our dollar-based net retention rate as of January 31, 2022, was 112%”
Sumo Logic stock fell as Wall Street analysts downgraded the data-analysis company on concerns about customer retention.
Sumo Logic reports 100% customer retention combined with 100% deployment success rate.
Net revenue retention: 110% (Q2 FY2022 (Jul 31, 2021)) — “in the second quarter of fiscal 2022, it further declined a few percentage points below 110%”
Net revenue retention: 115% (Q1 FY2022 (Apr 30, 2021)) — “In the first quarter of fiscal 2022, our dollar-based net retention rate declined a few percentage points below 115%”
Net revenue retention: 120% (Q3 FY2021 (through end of Q3)) — “dollar-based net retention rate has fluctuated between approximately 120% and 130% for each of the past eleven quarters through the end of our third quarter of fiscal 2021. In the fourth quarter of fiscal 2021, our dollar-based net retention rate declined a few percentage points below 120%”
Net revenue retention: 120% (trailing quarters through October 31, 2020) — “dollar-based net retention rate has fluctuated between approximately 120% and 130% for each of the past eleven quarters, though our dollar-based net retention rate is expected to decline below 120%”
Net revenue retention: 125% (ten quarters) — “Our dollar-based net retention rate has fluctuated between approximately 120% and 130% for each of the past ten quarters.”
Net revenue retention: 127.5% (FY2020 (range 120-135%)) — “Our dollar-based net retention rate has fluctuated between approximately 120% and 135% for each of the past nine quarters”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.