SugarCRM
sugarcrm.com ↗In their words
“SugarCRM reports more than 90% customer retention rate and top performance in industry polls, with commitment to ongoing improvement.”
“SugarCRM reports more than 90% customer retention rate and wins PC Mag Business Choice award.”
“SugarCRM is investing in strategic training to enhance customer loyalty and drive new sales, addressing the 2025 customer retention challenge.”
NPS disclosures (2)
SugarCRM receives the highest Net Promoter Score across all major CRM vendors.
SugarCRM receives the highest NPS of all major CRM vendors.
Retention disclosures (7)
SugarCRM is investing in strategic training to enhance customer loyalty and drive new sales, addressing the 2025 customer retention challenge.
SugarCRM was lauded by Frost & Sullivan for delivering customer value leading to improved customer retention and base expansion.
SugarCRM acquires Loaded Technologies to accelerate CX implementation as businesses prioritize customer retention globally.
SugarCRM ranked among highest for customer retention rates in Gartner Magic Quadrant for Sales.
SugarCRM reports more than 90% customer retention rate and top performance in industry polls, with commitment to ongoing improvement.
SugarCRM reports more than 90% customer retention rate and wins PC Mag Business Choice award.
SugarCRM Elite partner status is determined by meeting requirements including customer retention metrics.
Lighthouse companies in Technology
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.