Stream Communications Network Inc
In their words
“Stream Poland experienced customer churn of approximately 9.60% in 2005 (an average of 0.8% per month)”
“Stream Poland experienced customer churn of approximately 9% in 2004 (an average of 0.75% per month), approximately 12% in 2002”
“Stream's churn rate has been approximately 12% over the past year; for an average of approximately 1% of Stream's customer base being disconnected and replaced by new customers each month. In 2003, Stream's churn amounted to approximately 8%”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (6)
Churn (Stream Poland cable TV): 9.6% (2005) — “Stream Poland experienced customer churn of approximately 9.60% in 2005 (an average of 0.8% per month)”
Churn (Stream Poland): 9% (FY2004) — “Stream Poland experienced customer churn of approximately 9% in 2004 (an average of 0.75% per month), approximately 12% in 2002”
Churn: 12% (FY2004) — “Stream's churn rate has been approximately 12% over the past year; for an average of approximately 1% of Stream's customer base being disconnected and replaced by new customers each month. In 2003, Stream's churn amounted to approximately 8%”
Churn: 11% (FY2003) — “Stream Poland experienced customer churn of approximately 8% in 2001...approximately 12% in 2002...and approximately 11% in 2003.”
Churn: 12% (2002, yearly) — “Stream experienced customer churn of approximately 8% in 2001 (an average of 0.65% per month) and approximately 12% in 2002”
Churn: 8% (2001, yearly) — “Stream experienced customer churn of approximately 8% in 2001 (an average of 0.65% per month) and approximately 12% in 2002”
Lighthouse companies in Telecom & media
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.