Stet Hellas Telecommunications SA
In their words
“Consequently 382,051 inactive prepaid customers were effectively disconnected on the last day of the year. Although this "clean-up" process had no effect on our financial results, considering that these customers were inactive for a given period of time, it resulted in an extraordinary inflation of our average annual c”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (3)
Churn: 41.6% (2003, annual) — “Consequently 382,051 inactive prepaid customers were effectively disconnected on the last day of the year. Although this "clean-up" process had no effect on our financial results, considering that these customers were inactive for a given period of time, it resulted in an extraordinary inflation of our average annual churn rate for 2003 to 41.6%.”
Churn (contract customers): 36.5% (FY2002) — “Contract churn decreased by 5.6 percentage points to 36.5% in 2002.”
Churn (overall): 32.8% (FY2002) — “In 2002, our average annual rate of churn was 32.8%.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.