Stellantis
stellantis.com ↗In their words
“Stellantis launches new Mopar marketing campaign to support dealers in strengthening customer retention.”
“Jeep employed SoluCX's Net Promoter Score methodology to measure customer experience through dealership visits.”
“Stellantis reported multimillion-dollar Q2 profit with CDJR stores generating high Net Promoter Scores.”
NPS disclosures (6)
Jeep employed SoluCX's Net Promoter Score methodology to measure customer experience through dealership visits.
Stellantis reported multimillion-dollar Q2 profit with CDJR stores generating high Net Promoter Scores.
…Europe 6.0% ESG: LEV Mix USA (Production) 6.0% Quality: Failure Rate 3MS kppm 7.0% Quality: Customer Satisfaction NPS-NV&AFS (Average) 4.0% Quality: Total Warranty Cost (Incident KPI) 4.0% Performance below the threshold will result in a zero payout…
Ram recorded 80% growth in the Middle East in 2023 with record net promoter scores demonstrating the brand's commitment to excellence.
…13.3% 14.5% 13.5% 116.7% Quality – 3 metrics Failure Rate 3MIS kppm 8% ND* ND* ND* ND* 93% Customer Satisfaction – NPS NV 3.5% ND* ND* ND* ND* 50% Customer Satisfaction – NPS AFS 3.5% ND* ND* ND* ND* 63% Total Payout Percentage: 144.67% * Quality…
…correspond to the percentage of customers who rated their experience by giving a recommendation quote - based on Net Promoter Score (“NPS”) 2022 Annual Bonus Performance Target Setting The Remuneration Committee selects ambitious targets using the…
Retention disclosures (3)
Stellantis launches new Mopar marketing campaign to support dealers in strengthening customer retention.
Stellantis hits bottom in dealer rankings; service visits present critical customer retention opportunities against aftermarket competition.
Stellantis launches mobile service as a customer retention tool, with San Marcos location averaging 25 jobs per week.
Lighthouse companies in Automotive (makers, dealers, parts)
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.