State Bank of India
In their words
“State Bank of India uses real-time tools including Customer Effort Score to measure satisfaction across its 13,500-branch network.”
“SBI hires 13,500 staff to improve customer service, using Net Promoter Score and Customer Effort Score to measure satisfaction.”
NPS disclosures (2)
State Bank of India uses real-time tools including Customer Effort Score to measure satisfaction across its 13,500-branch network.
SBI hires 13,500 staff to improve customer service, using Net Promoter Score and Customer Effort Score to measure satisfaction.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.