Starry Group Holdings, Inc.
starry.com ↗In their words
“Starry ended 2022 with an average 61 NPS. Additionally, Starry will continue to support and expand access to its digital equity program, Starry Connect, which specifically serves consumers living in public and affordable housing communities, and will…”
“Our NPS through the end of 2021 was 69. This is dramatically better than other broadband providers, which have an average NPS of 0.”
“Our NPS through the end of 2021 was 69. This is dramatically better than other broadband providers, which have an average NPS of 0.”
Disclosed NPS over time
Every Net Promoter Score Starry Group Holdings, Inc. has published, by date.
NPS disclosures (14)
Starry reported a Net Promoter Score nearly double the industry average.
Starry ended 2022 with an average 61 NPS. Additionally, Starry will continue to support and expand access to its digital equity program, Starry Connect, which specifically serves consumers living in public and affordable housing communities, and will…
Our historic net promoter score (NPS) taken across all customers who have responded to our NPS survey since 2018 is 61. Our NPS through the end of 2021 was 69.
Our NPS through the end of 2021 was 69. This is dramatically better than other broadband providers, which have an average NPS of 0.
“While we are laser-focused on goals and growing the business, our teams are also focused on delivering a service experience that delights, and it continues to show in our industry leading Net Promoter Scores.
Our historic net promoter score (NPS) taken across all customers who have responded to our NPS survey since 2018 is 61. Our NPS through the end of 2021 was 69.
Our NPS through the end of 2021 was 69. This is dramatically better than other broadband providers, which have an average NPS of 0.
Our NPS through the end of 2021 is 69. This is dramatically better than other broadband providers, which have an average NPS of 0.
Our NPS through the end of 2021 is 69. This is dramatically better than other broadband providers, which have an average NPS of 0.
Our NPS through the second quarter of 2021 is 72. This is dramatically better than other broadband providers, which have an average NPS of 0.
Starry’s service is engineered to delight customers and it shows: Starry has an industry-leading all time NPS of 61 and 72 in 2021 (as of the second quarter of 2021), far above other incumbents.
Starry’s service is engineered to delight customers and it shows: Starry has an industry-leading all time NPS of 61 and 72 in 2021 (as of the second quarter of 2021), far above other incumbents.
Starry Internet touted a Net Promoter Score of 61 in its $1.66bn SPAC public offering announcement.
Starry listed a net promoter score of 72 in its SPAC investor presentation.
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.