Starlink
starlink.com ↗In their words
“Starlink ranks third in U.S. Internet satisfaction with an ACSI score of 76 out of 100 in its first annual appearance.”
“Starlink achieved an average NPS of 31.94 in U.S. metro areas and 42.21 in non-metro areas, according to Ookla analysis.”
“Starlink entered ISP satisfaction rankings and scored poorly on customer satisfaction.”
NPS disclosures (6)
Starlink ranks third in U.S. Internet satisfaction with an ACSI score of 76 out of 100 in its first annual appearance.
Starlink entered ISP satisfaction rankings and scored poorly on customer satisfaction.
Starlink holds component net promoter scores and high customer satisfaction compared to competitors in reliability and outages.
Starlink tops satellite performance ratings with Net Promoter Score data across France, Germany, Italy, New Zealand, and the UK.
Starlink achieved an average NPS of 31.94 in U.S. metro areas and 42.21 in non-metro areas, according to Ookla analysis.
Ookla's Speedtest data shows Starlink's NPS outperforming rival ISPs, with customer satisfaction notably higher.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Telecom & media
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.