Stamps.com Inc
stamps.com ↗In their words
“The increase in paid customers is primarily the result of (1) a reduction in our average Monthly Churn rate from 3.2% in the second quarter 2016 to 2.8% in the second quarter 2017”
“The increase in paid customers is primarily the result of (1) a reduction in our average Monthly Churn rate from 2.7% in the first quarter 2016 to 2.4% in the first quarter 2017”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (4)
Churn (Mailing and shipping): 3% (FY2016) — “reduction in our average Monthly Churn rate from 3.3% in 2015 to 3.0% in 2016”
Churn (paid customers): 2.8% (Q2 2017) — “The increase in paid customers is primarily the result of (1) a reduction in our average Monthly Churn rate from 3.2% in the second quarter 2016 to 2.8% in the second quarter 2017”
Churn (paid customers): 2.4% (Q1 2017) — “The increase in paid customers is primarily the result of (1) a reduction in our average Monthly Churn rate from 2.7% in the first quarter 2016 to 2.4% in the first quarter 2017”
Churn (mailing and shipping): 3% (FY2016) — “reduction in our average Monthly Churn rate from 3.3% in 2015 to 3.0% in 2016”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.