St James's Place
In their words
“St. James's Place reported a 14 percentage-point increase in Net Promoter Score since the end of 2023, alongside similar growth in brand awareness.”
“St James's Place restructures pay programmes to include customer retention and charitable work as performance factors.”
NPS disclosures (1)
St. James's Place reported a 14 percentage-point increase in Net Promoter Score since the end of 2023, alongside similar growth in brand awareness.
Retention disclosures (1)
St James's Place restructures pay programmes to include customer retention and charitable work as performance factors.
Lighthouse companies in Payments, wealth & financial services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.