SPS Commerce, Inc.
spscommerce.com ↗In their words
“Annualized churn is about 12% and that's -- '22 was at that 12%, similar to historical.”
“Our churn has remained at constant at around that 12% on an annual basis.”
“The churn stayed consistent, it's roughly 13% on an annual basis.”
Disclosed NPS over time
Every Net Promoter Score SPS Commerce, Inc. has published, by date.
NPS disclosures (3)
SPS was recognized with a world-class Net Promoter Score by its global client base in the American Business Awards.
SPS recognized with a world-class Net Promoter Score of 80 by its global client base.
SPS received a world-class Net Promoter Score of 80 in a 2023 global survey of its customers.
Retention disclosures (14)
SPS recognized with a world-class Net Promoter Score of 80 and 95% enterprise client retention.
Churn: 12% (FY2022) — “Annualized churn is about 12% and that's -- '22 was at that 12%, similar to historical.”
Churn: 12% (FY2022) — “our churn has remained at constant at around that 12% on an annual basis.”
Churn: 13% (FY2020) — “The churn stayed consistent, it's roughly 13% on an annual basis.”
Churn (dollar): 1% (Q1 2020) — “it was a couple of percent on the customer churn at about 1% on the dollar”
Churn (customer): 13% (Q1 2020) — “In Q1, we're still at sort of that annualized 13% customer churn.”
Churn (customer): 12.5% (Q2 2019) — “The customer churns between sort of that 12% to 13%”
Churn (dollar): 7% (Q4 2018) — “the dollar-churn is a little bit more than half of that. So, closer to sort of that 7%-ish”
Churn (customer): 13% (Q4 2018) — “The churn is around 13%”
Churn (dollar): 7% (Q1 2018) — “about 7% dollar churn”
Churn (customer): 13% (Q1 2018) — “about 13% annual customer churn”
Churn (dollar/revenue basis): 7% (Q4 2017) — “dollar churn is just about half of that, it's at about 7%. And that same is what we saw last quarter”
Churn (customer (survey unit basis)): 13% (Q4 2017) — “from a customer churn, we're at 13% that's an annual number, same as we were last quarter”
Churn (customer count): 12% (Q3 2016) — “customer churn is still above that 12% from annualized perspective”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.