Sprinklr, Inc.
sprinklr.com ↗In their words
“Expansion from this customer cohort stayed north of 110% for the fifth consecutive quarter.”
“Subscription revenue non-GAAP operating income guidance”
“Subscription revenue based net dollar expansion rate in the fourth quarter was 104%”
NPS disclosures (1)
We're able to bring the cost of technology down, we're able to improve the average handling time, we're able to improve the time to resolve an issue, and we're able to improve NPS scores.
Retention disclosures (17)
Net revenue retention (enterprise customer cohort): 110% (Q2 2027) — “expansion from this customer cohort stayed north of 110% for the fifth consecutive quarter.”
Sprinklr faces pressure from declining customer retention rates impacting revenue stability amid AI push.
Net revenue retention: 102% (Q1 2026) — “subscription revenue non-GAAP operating income guidance”
Net revenue retention: 104% (Q4 2025) — “subscription revenue based net dollar expansion rate in the fourth quarter was 104%”
Net revenue retention: 107% (Q3 2025) — “subscription revenue-based net dollar expansion rate in the third quarter was 107%”
Sprinklr reduced fiscal year 2025 growth forecast to 7% citing lower customer retention and macroeconomic challenges.
Net revenue retention: 111% (Q2 2025) — “subscription revenue based net dollar expansion rate in the second quarter was 111%”
Sprinklr faces pressure on customer retention in core business amid macro headwinds, resulting in 15% stock decline.
Net revenue retention (subscription revenue): 115% (Q1 2025) — “Our subscription revenue-based net dollar expansion rate in the first quarter was 115%.”
Sprinklr and infinit.cx partner to deliver AI-powered contact center and customer retention services.
Net revenue retention (subscription revenue): 120% (Q2 2024) — “Our subscription revenue based net dollar expansion rate in the second quarter was 120%.”
Net revenue retention (subscription revenue): 122% (Q1 2024) — “Our subscription revenue based net dollar expansion rate in the first quarter was 122%.”
Net revenue retention (subscription revenue): 124% (Q4 2023) — “Our subscription revenue based net dollar expansion rate in the fourth quarter was 124%.”
Net revenue retention: 125% (Q3 2023) — “that's reflected in our net expansion rate of 25%”
Net revenue retention (subscription revenue): 125% (Q2 2023) — “our subscription revenue-based net dollar expansion rate in the second quarter was 125%.”
Sprinklr's customer retention rates declined to approximately 80% from mid-90% following departure of customer-facing employees.
Sprinklr's Experience Cloud platform, acclaimed by Frost & Sullivan, provides solution clouds for marketing and customer service leading to improved customer retention and base expansion.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.