Splunk Inc.
splunk.com ↗In their words
“Cloud DBNRR, which is a trailing 12-month metric, was 116%, which was in line with our expectations”
“Cloud DBNRR was 120%, which was in line with our expectations given delayed cloud expansions”
“Cloud DBNRR declined to 123%, and we expect further declines in the coming quarters”
NPS disclosures (1)
Our core development teams keep cranking out with impressive functionality that shows in our net promoter score of 50 almost unheard of in enterprise software.
Retention disclosures (13)
Net revenue retention (Cloud): 116% (Q2 2024 (TTM)) — “Cloud DBNRR, which is a trailing 12-month metric, was 116%, which was in line with our expectations”
Net revenue retention (Cloud): 120% (Q1 2024 (TTM)) — “Cloud DBNRR was 120%, which was in line with our expectations given delayed cloud expansions”
Net revenue retention (Cloud): 123% (Q4 2023 (TTM)) — “Cloud DBNRR declined to 123%, and we expect further declines in the coming quarters”
Net revenue retention (Cloud): 127% (Q3 2023) — “Cloud Dollar-Based Net Retention Rate was 127%.”
Net revenue retention (Cloud): 129% (Q2 2023) — “Cloud Dollar-Based Net Retention Rate was 129%.”
Net revenue retention (Cloud): 130% (Q1 2023) — “Cloud Dollar-Based Net Retention Rate was 130%”
Retention rate (100 largest customers): 99% (Q1 2023) — “our retention rate with these customers is over 99%”
Net revenue retention (Cloud): 132% (Q4 2022) — “consistently high cloud DB NRR, which reached 132% last quarter”
Net revenue retention (Cloud): 130% (Q3 2022) — “Our cloud dollar-based net retention rate increased to 130%”
Net revenue retention (Cloud): 129% (Q2 2022) — “Our Cloud dollar-based net retention rate remains best-in-class at 129%”
Net revenue retention (Cloud): 132% (trailing 12 months ended July 31, 2020) — “Our trailing 12-month Cloud DBNRR was 132% and 133% as of July 31, 2020 and 2019, respectively.”
Net revenue retention (Cloud): 132% (Q2 2021) — “Our trailing 12-month dollar-based net retention rate for cloud has been consistently above 130% and was 132% in Q2.”
Retention rate: 94% (Q1 2016) — “renewal rate again was well above 90% in the quarter in fact it was 94%”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.