Spireon
spireon.com ↗In their words
“Spireon's 2018 average Net Promoter Score of 72 far exceeds the B2B technology industry average of 21.4.”
“Spireon improved its Net Promoter Score to 72 from 65 in 2017, far exceeding the B2B technology industry average of 21.2.”
“Spireon announced a recent Net Promoter Score of 71, supported by white-glove customer service and four awards in 15 months.”
Disclosed NPS over time
Every Net Promoter Score Spireon has published, by date.
NPS disclosures (9)
Spireon's 2018 average Net Promoter Score of 72 far exceeds the B2B technology industry average of 21.4.
Spireon was named Customer Service Team of the Year in 2019 American Business Awards for its industry-leading Net Promoter Score.
Spireon improved its Net Promoter Score to 72 from 65 in 2017, far exceeding the B2B technology industry average of 21.2.
Spireon announced a recent Net Promoter Score of 71, supported by white-glove customer service and four awards in 15 months.
Spireon executive cites company's outstanding Net Promoter Scores as evidence of customer focus commitment.
Spireon achieved an average Net Promoter Score of 65 in the second half of 2017, far exceeding the B2B technology industry average of 21.4.
Spireon consistently receives outstanding Net Promoter Scores from customers, exiting Q4 2017 in the mid-60s, which far exceeds the B2B technology industry average.
Spireon exited Q3 2017 with an average NPS of 65, its highest to date, far exceeding the industry average for B2B technology companies.
Spireon exited H1 2017 with an average NPS of 55, the company's highest to date, winning the Golden Bridge Award.
Retention disclosures (2)
Spireon acquires LoJack US stolen vehicle recovery business to enhance lot management and customer retention.
Spireon introduced the My Dealer feature for Kahu, a new customer retention module for dealerships.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.