SouthState Bank Corp
southstatebank.com ↗In their words
“Our retail bank ranks in the top quartile of J.D. Power's Net Promoter Score, and the scores are improving every year.”
“SouthState achieved Net Promoter Score of 64 in consumer banking segment, alongside record loan growth and strong credit quality in Q2 2026.”
Disclosed NPS over time
Every Net Promoter Score SouthState Bank Corp has published, by date.
NPS disclosures (6)
SouthState achieved Net Promoter Score of 64 in consumer banking segment, alongside record loan growth and strong credit quality in Q2 2026.
Recognized as a top-quartile leader in consumer banking client experience, earning a J.D. Power Net Promoter Score of 49, exceeding the top-quartile threshold of 46 among the Top 50 largest U.S. banks by assets.
Recognized as a top-quartile leader in consumer banking client experience, earning a J.D. Power Net Promoter Score of 49, exceeding the top-quartile threshold of 46 among the Top 50 largest U.S. banks by assets.
Power’s annual US Retail Banking Satisfaction Study which uses net promoter score and other retail customer satisfaction metrics (1) Adjusted EPS, PPNR per share, adjusted ROATCE, and adjusted ROAA are Non-GAAP measures that exclude the impact of…
Our retail bank ranks in the top quartile of J.D. Power's Net Promoter Score, and the scores are improving every year.
46 See endnotes (14) Loans per FTE … MLOSupport BenchmarkSSB Customer Satisfaction … Net Promoter ScoreOverall Satisfaction SSB Fixed vs Adjustable IndustrySSB FixedAdjustable Loan Purpose PurchaseConstructionRefinance…
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.