SoundHound AI
soundhound.com ↗In their words
“Restaurant renewal rates reached 100% for key accounts”
“Net revenue retention jumped from less than 90% preacquisition to over 120% this quarter, largely due to better product performance and also resulting from our investments in customer success.”
“Our customer retention rate as of September 30, 2022 was at least 80%”
NPS disclosures (3)
SoundHound AI launches an AI-powered Customer Effort Score tool that replaces traditional post-interaction surveys with continuous, interaction-level measurement.
SoundHound AI reports fivefold improvement in Net Promoter Score and notable reduction in unfulfilled requests in European automotive deployment.
SoundHound Chat AI reports 5x increase in Net Promoter Score and 5x decrease in unfulfilled requests in Peugeot, Opel, and Vauxhall vehicles.
Retention disclosures (10)
SoundHound guidance calls for 15% to 20% decline in 2026, with revenue retention impact.
SoundHound AI improved net retention and increased recurring revenue, paired with higher sales and narrower quarterly loss.
SoundHound AI Q2 results highlight net retention and increased recurring revenue.
Retention rate (restaurant): 100% (Q2 2026) — “restaurant renewal rates reached 100% for key accounts”
SoundHound AI's growth narrative centres on net retention and increased recurring revenue.
SoundHound AI improved net retention and increased recurring revenue.
Net revenue retention (Amelia): 120% (Q2 2025) — “Net revenue retention jumped from less than 90% preacquisition to over 120% this quarter, largely due to better product performance and also resulting from our investments in customer success.”
Retention rate: 80% (September 30, 2022) — “our customer retention rate as of September 30, 2022 was at least 80%”
Retention rate: 80% (Q3 2022) — “our customer retention rate as of September 30, 2022 was at least 80%”
Retention rate: 90% (as of March 31, 2022) — “our customer retention rate as of March 31, 2022 is at least 90%.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.