Sonera Corp
In their words
“Turkcell's customer churn rate amounted to 3.1 percent for the three months ended March 31, 2002, a decrease from 3.7 percent for the same period in 2001.”
“Moreover, customer churn, which excludes cases in which the registered owner of the subscription changes but the user remains the same (as in the case where a person has his or her individual subscription transferred to a company subscription), was significantly lower at 9.7 percent in 2000, as compared to 12.1 percent”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (4)
Churn (Turkcell): 3.1% (Q1 2002) — “Turkcell's customer churn rate amounted to 3.1 percent for the three months ended March 31, 2002, a decrease from 3.7 percent for the same period in 2001.”
Churn (GSM): 10.1% (FY2001) — “Our annualized customer churn rate was 10.1 percent, 9.7 percent and 12.1 percent for the years ended December … and 1999, respectively.”
Retention rate (GSM services): 9.7% (FY2000) — “Moreover, customer churn, which excludes cases in which the registered owner of the subscription changes but the user remains the same (as in the case where a person has his or her individual subscription transferred to a company subscription), was significantly lower at 9.7 percent in 2000, as compared to 12.1 percent in 1999.”
Churn (GSM services): 12.4% (FY2000) — “Our GSM churn rate, which reflects the total number of GSM subscriber deactivations during the period as a percentage of the average number of our GSM subscribers for the period, was 14.0, 14.6 and 12.4 percent for 1998, 1999 and 2000, respectively.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.