Solo Brands, Inc.
solobrands.com ↗In their words
“Financial outputs, we take deliberate care to monitor and respond to our customer health as measured by our customer referral rate of 39.9%, our repeat purchase rate of 45.2%, and our net promoter score of 80 in the nine months ended September 30, 2022.”
“To financial outputs, we take deliberate care to monitor and respond to our customer health as measured by our customer referral rate of 43.4%, our repeat purchase rate of 41.0%, and our net promoter score of 82 in the six months ended June 30, 2022.”
“To financial outputs, we take deliberate care to monitor and respond to our customer health as measured by our customer referral rate of 40.4%, our repeat purchase rate of 50.5%, and our net promoter score of 78 in the three months ended March 31, 2022.”
Disclosed NPS over time
Every Net Promoter Score Solo Brands, Inc. has published, by date.
NPS disclosures (9)
Solo Stove boasts Net Promoter Scores above 70 and more than 200,000 five-star reviews.
…‒ Solo Stove has over 220,000 5 Star Customer Reviews! ‒ Our two largest brands have strong customer advocacy Net Promoter Score (NPS) 73 #1 in Outdoor Goods Market, 99th percentile S O L O B R A N D S Net Promoter Score (NPS) 54 Challenges at…
Solo Stove brand maintains a high Net Promoter Score and strong market presence despite competition.
Solo Brands reports strong brand affinity and net promoter score despite missing DTC sales expectations.
…financial outputs, we take deliberate care to monitor and respond to our customer health as measured by our customer referral rate of 39.9%, our repeat purchase rate of 45.2%, and our net promoter score of 80 in the nine months ended September 30, 2022.
Solo Brands reports repeat purchase rate of 41.0% and net promoter score in MD&A filing.
…to financial outputs, we take deliberate care to monitor and respond to our customer health as measured by our customer referral rate of 43.4%, our repeat purchase rate of 41.0%, and our net promoter score of 82 in the six months ended June 30, 2022.
…to financial outputs, we take deliberate care to monitor and respond to our customer health as measured by our customer referral rate of 40.4%, our repeat purchase rate of 50.5%, and our net promoter score of 78 in the three months ended March 31, 2022.
…long-term organic growth, we take deliberate care to monitor and respond to our customer health as measured for our Solo Stove products by our customer referral rate of 48.2%, our repeat purchase rate 40.0%, and our net promoter score of 77 in 2021.
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.