SMBC
In their words
“SMBC cultivates culturally agile leaders through human-centered training programme achieving high Net Promoter Score and completion rates.”
“SMBC launched initiatives to enhance customer retention and attract new users through a loyalty campaign.”
“Japan's SMBC adopted Net Promoter Score on a trial basis to replace personal sales quotas for employee evaluation.”
NPS disclosures (2)
SMBC cultivates culturally agile leaders through human-centered training programme achieving high Net Promoter Score and completion rates.
Japan's SMBC adopted Net Promoter Score on a trial basis to replace personal sales quotas for employee evaluation.
Retention disclosures (1)
SMBC launched initiatives to enhance customer retention and attract new users through a loyalty campaign.
Lighthouse companies in Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.