Slack Technologies, Inc.
slack.com ↗In their words
“123% net dollar retention rate.”
“123% net dollar retention rate.”
“132% net dollar retention rate.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (15)
Net revenue retention: 122% (Q3 FY2021 (Apr 30, 2021)) — “As of April 30, 2021 and 2020, our Net Dollar Retention Rate was 122% and 132%, respectively”
Net revenue retention: 123% (FY2021) — “123% net dollar retention rate.”
Net revenue retention: 123% (Q3 FY2020) — “123% net dollar retention rate.”
Slack Q2 2021 earnings call reports healthy customer retention for enterprise customers.
Net revenue retention: 125% (Q2 FY2021 (as of July 31, 2020)) — “As of July 31, 2020 and 2019, our Net Dollar Retention Rate was 125% and 136%, respectively”
Slack shared channels are highlighted as a tool to support client retention through improved customer success processes.
Net revenue retention: 132% (FY2020) — “132% net dollar retention rate.”
Net revenue retention: 134% (Q3 FY2020) — “As of October 31, 2019 and 2018, our Net Dollar Retention Rate was 134% and 144%, respectively.”
Net revenue retention: 136% (Q2 FY2020) — “Net dollar retention rate was 136%.”
Slack reported a net customer retention rate of 143%, demonstrating strong growth from its existing customer base.
Net revenue retention: 138% (Q1 FY2020) — “Our strong customer retention and ability to expand within existing customers have resulted in a consistently high net dollar retention rate, which was 138% at the end of the first quarter.”
Net revenue retention (Paid Customer base): 138% (Q2 FY2019 (as of April 30, 2019)) — “Our Net Dollar Retention Rate was 138% as of April 30, 2019.”
Net revenue retention (Paid Customers): 138% (April 30, 2019) — “Net Dollar Retention Rate 149 % 138%”
Slack's net dollar retention rate has been declining, with the company relying heavily on fewer than 600 large customers.
Net revenue retention (Paid Customers): 143% (January 31, 2019) — “Our Net Dollar Retention Rate was 143% as of January 31, 2019”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.