Sky
sky.com ↗In their words
“Sky (Comcast's European division) retained 99% of customers during the pandemic despite a 15.5% revenue decline.”
“Sky recorded lowest TV churn in a decade in the UK in FY18, driven by customer initiatives and the Sky VIP loyalty program reaching 1.8m customers.”
“Sky's digital analytics department is deploying AI and machine learning with a focus on customer retention as its primary aim.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (3)
Sky (Comcast's European division) retained 99% of customers during the pandemic despite a 15.5% revenue decline.
Sky recorded lowest TV churn in a decade in the UK in FY18, driven by customer initiatives and the Sky VIP loyalty program reaching 1.8m customers.
Sky's digital analytics department is deploying AI and machine learning with a focus on customer retention as its primary aim.
Lighthouse companies in Telecom & media
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.