Skillsoft
skillsoft.com ↗In their words
“Our dollar retention rate, or DRR, improved to 95% from 94% in the prior year quarter”
“Our DRR was 105% in the first quarter. Up significantly from 91% in Q1 26”
“Large customer enterprises who are deeper adopters of our advanced features and have demonstrated approximately 115% dollar retention rate in Q3.”
NPS disclosures (2)
This change resulted in a 48% increase in net promoter score, which will aid in improving our retention. Finally, we introduced new end-to-end certification paths, both on our organizational platform, Percipio, and our learner platform, Codecademy, that…
…This quarter, we launched updated diversity, equity and inclusion and customer service courses that collectively generate a Net Promoter Score of 60, underscoring the high quality of our refreshed content.
Retention disclosures (29)
Skillsoft's dollar retention rate improved to 95% in Q2 2027 from 94% in the prior year.
Net revenue retention: 95% (Q2 2027) — “our dollar retention rate, or DRR, improved to 95% from 94% in the prior year quarter”
Net revenue retention: 105% (Q1 2027) — “our DRR was 105% in the first quarter. Up significantly from 91% in Q1 26”
Net revenue retention (TDS): 98% (Q4 2026) — “Our TDS LTM dollar retention rate, or DRR, as of the fourth quarter was 98% compared to 105% in the prior year quarter.”
Net revenue retention (Large customer enterprises): 115% (Q3 2026) — “large customer enterprises who are deeper adopters of our advanced features and have demonstrated approximately 115% dollar retention rate in Q3.”
Net revenue retention (Enterprise (specialist-led deals)): 105% (Q3 2026) — “deals involving these specialists delivering a 105% dollar retention rate in the third quarter.”
Net revenue retention (TDS): 99% (Q1 2026) — “Our TDS LTM dollar retention rate, or DRR, for the first quarter was 99%. This compares to 100% last quarter and 99% 1 year ago.”
Net revenue retention (TDS): 105% (Q4 2025) — “During our fiscal fourth quarter, we delivered dollar retention rate or DRR of 105%, which drove our last 12 months DRR to 100%”
Net revenue retention (TDS): 100% (FY 2025) — “Our LTM dollar retention rate or DRR for the full year FY '25 returned to 100% as a result of a strong Q4 DRR of 105%.”
Skillsoft hiring a Customer Success Manager focused on ensuring customer retention and satisfaction.
Net revenue retention (TDS): 98% (Q2 2025) — “Our LTM dollar retention rate, or DRR, was approximately 98 percent in the quarter, compared to approximately 101% in Q2 of last year.”
Net revenue retention (TDS (Content and platform)): 99% (Q1 2025) — “Our LTM dollar retention rate was approximately 99% in the quarter compared to approximately 101% in Q1 of last year.”
Net revenue retention (Enterprise Skills Champions): 105% (FY2024 LTM) — “LTM dollar retention rates were approximately 105% from enterprise skills champions”
Net revenue retention (Content & Platform): 101% (FY2024 LTM) — “we ended fiscal 2024 with an LTM dollar retention rate of approximately 101%, up from approximately 100% in the prior year”
Net revenue retention (Largest customers / High-end market): 110% (Q3 2024 LTM) — “dollar retention rates are often north of 110% and dollar retention rates are 110%”
Net revenue retention (Content & Platform): 99% (Q2 2024) — “For the quarter, DRR was approximately 99%, up approximately 100 basis points from the prior year”
Net revenue retention (Content & Platform): 101% (Q1 2024 LTM) — “101% for the LTM period”
Net revenue retention (Content & Platform): 108% (Q1 2024) — “dollar retention rate of 108% for the in-quarter period”
Net revenue retention (Skillsoft segment): 100% (FY2023) — “Our dollar retention rate or DRR was approximately 100% for fiscal 2023, up from approximately 97% in the prior fiscal year”
Net revenue retention (Content): 98% (Q2 2023 LTM) — “Dollar retention rate on an LTM basis was 98%, up 3 percentage points year-over-year”
Net revenue retention (Content): 101% (Q1 2023) — “content dollar retention rate above 101%, a 10 percentage point increase over last year”
Net revenue retention (Skillsoft subscription): 97% (FY2022) — “We continued to strengthen our core Skillsoft subscription business, delivering a dollar retention rate of 98% for the quarter and 97% for the year, up from 94% and 93% from the prior year.”
Net revenue retention (Percipio and dual deployment): 104% (FY2022) — “On our Percipio and dual deployment revenue base, we delivered a dollar retention rate of 103% for the quarter and 104% for the year, up from 101% in the year ago quarter and the year.”
Net revenue retention (Skillsoft content): 98% (Q3 2022) — “Our Q3 content dollar retention rate is 98%.”
Net revenue retention (Percipio and dual deployment): 101% (Q3 2022) — “Our Q3 content dollar retention rate is 98%. And importantly, the combined Percipio dual deployment dollar retention rate is 101%.”
Net revenue retention (Skillsoft content): 99% (Q2 2022) — “In the second fiscal quarter, the Skillsoft Content dollar retention rate was 99%, and the dollar retention rate on Percipio and dual deployment combined was 103%.”
Net revenue retention (Percipio and dual deployment): 103% (Q2 2022) — “In the second fiscal quarter, the Skillsoft Content dollar retention rate was 99%, and the dollar retention rate on Percipio and dual deployment combined was 103%.”
Retention rate (NETg customer base): 78% (FY2008) — “the approximate NETg customer retention rate was 78%”
Net revenue retention: 102% (FY2008) — “combined dollar renewal rate, which is discussed later in this release, of 102% for fiscal 2008”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.