Singapore Airlines
singaporeair.com ↗In their words
“Singapore Airlines and Airportr achieved 93 Net Promoter Score in UK market, reflecting strong passenger satisfaction.”
“Singapore Airlines posted a Net Promoter Score of 57, reflecting growing customer trust.”
“Singapore Airlines' customer-facing chatbot Kris shows measurable improvement in customer satisfaction score following AI integration.”
Disclosed NPS over time
Every Net Promoter Score Singapore Airlines has published, by date.
NPS disclosures (3)
Singapore Airlines' customer-facing chatbot Kris shows measurable improvement in customer satisfaction score following AI integration.
Singapore Airlines and Airportr achieved 93 Net Promoter Score in UK market, reflecting strong passenger satisfaction.
Singapore Airlines posted a Net Promoter Score of 57, reflecting growing customer trust.
Retention disclosures (1)
Singapore Airlines chose Insider to deliver AI-powered customer loyalty and engagement solutions.
Lighthouse companies in Travel, hospitality & leisure
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.