Simplr
In their words
“Simplr study reveals many ecommerce brands unprepared for holiday surge; poor interactions resulted in average customer effort score of 24.6%.”
“Simplr introduced EngageNow Suite to facilitate customer retention and loyalty.”
“Simplr specialists achieved comparable or improved customer satisfaction scores (CSAT) and Net Promoter Scores with faster response times.”
NPS disclosures (2)
Simplr study reveals many ecommerce brands unprepared for holiday surge; poor interactions resulted in average customer effort score of 24.6%.
Simplr specialists achieved comparable or improved customer satisfaction scores (CSAT) and Net Promoter Scores with faster response times.
Retention disclosures (1)
Simplr introduced EngageNow Suite to facilitate customer retention and loyalty.
Lighthouse companies in Technology
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.