Shopee
shopee.com ↗In their words
“Shopee surpassed Mercado Livre in consumer preference, recording the highest NPS in four of five regions surveyed.”
“Shopee Mall launches a brand memberships program designed as a customer management and retention tool to help merchants build deeper connections with customers.”
NPS disclosures (1)
Shopee surpassed Mercado Livre in consumer preference, recording the highest NPS in four of five regions surveyed.
Retention disclosures (1)
Shopee Mall launches a brand memberships program designed as a customer management and retention tool to help merchants build deeper connections with customers.
Lighthouse companies in Retail & e-commerce
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.