Shiji
shiji.com ↗In their words
“Shiji releases Q2 2026 Guest Experience Benchmark showing global Net Promoter Score of 56.9, with Asia leading at 90.2% GRI.”
“Iceportal Content achieved 100% customer retention in 2025, empowering leading hotel brands and their properties globally.”
NPS disclosures (1)
Shiji releases Q2 2026 Guest Experience Benchmark showing global Net Promoter Score of 56.9, with Asia leading at 90.2% GRI.
Retention disclosures (1)
Iceportal Content achieved 100% customer retention in 2025, empowering leading hotel brands and their properties globally.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.