Shaw Communications Inc
shaw.ca ↗In their words
“Postpaid churn improved 22-basis points in fiscal 2019 to 1.32% reflecting the ongoing enhancements to the wireless customer experience including our expanding and improving network and the Big Gig data-centric pricing.”
“Digital customers 14.7 % 15.1 % 15.5 % ... Calculated as the number of new customer activations less the net gain of customers”
“DTH monthly churn decreased to 1.2% in December compared to monthly average of 2.0% in first quarter”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (27)
Churn (Wireless postpaid): 1.41% (FY2022) — “Postpaid churn of 1.41% in fiscal 2022 was comparable to 1.41% in fiscal 2021.”
Churn (Wireless postpaid): 1.41% (FY2021) — “Postpaid churn of 1.41% in fiscal 2021 was comparable to 1.40% in fiscal 2020”
Churn (Wireless postpaid): 1.4% (FY2020) — “Postpaid churn increased 8-basis points in fiscal 2020 to 1.40% from 1.32% in fiscal 2019”
Churn (wireless postpaid): 1.32% (fiscal 2019) — “Postpaid churn improved 22-basis points in fiscal 2019 to 1.32% reflecting the ongoing enhancements to the wireless customer experience including our expanding and improving network and the Big Gig data-centric pricing.”
Shaw's Freedom Mobile improved customer retention in Q3 while adding nearly 62,000 subscribers.
Churn (Star Choice (satellite)): 11.3% (FY2007) — “Star Choice customers … ”
Churn (Internet customers): 15.2% (FY2007) — “Internet customers … ”
Churn (Digital customers): 14.3% (FY2007) — “Digital customers … ”
Churn (Star Choice (satellite)): 11.5% (FY2006) — “Star Choice customers … ”
Churn (Internet customers): 14.9% (FY2006) — “Internet customers … ”
Churn (Digital customers): 14.7% (FY2006) — “Digital customers … ... Calculated as the number of new customer activations less the net gain of customers”
Churn (Internet customers): 15.1% (2005) — “Internet customers 15.1% [2005] vs 17.7% [2004]”
Churn (Digital customers): 14.5% (2005) — “Digital customers 14.5% [2005] vs 15.5% [2004]”
Churn (Internet customers): 17.7% (2004) — “Internet customers 17.7% [2004] vs 20.1% [2003]”
Churn (Digital customers): 15.5% (2004) — “Digital customers 15.5% [2004] vs 21.8% [2003]”
Churn (Star Choice (DTH)): 3.6% (Q2 2004) — “Star Choice customers churn 3.6% (Feb 29, 2004) vs 4.1% (Feb 28, 2003)”
Churn (Internet customers): 3.5% (Q2 2004) — “Internet customers churn 3.5% (Feb 29, 2004) vs 5.2% (Feb 28, 2003)”
Churn (DTH): 1.2% (monthly, December 2003) — “DTH monthly churn decreased to 1.2% in December compared to monthly average of 2.0% in first quarter”
Churn (Star Choice (DTH)): 5.95% (Q4 2003) — “Star Choice customers churn 5.95% (Nov 2003) vs 5.45% (Nov 2002)”
Churn (Internet customers): 3.7% (Q4 2003) — “Internet customers churn 3.7% (Nov 2003) vs 4.5% (Nov 2002)”
Churn (Star Choice customers): 17.2% (FY2003) — “Star Choice customers year ended Aug 31 churn 17.2% (2003) vs 14.4% (2002)”
Churn (Star Choice): 17.2% (FY2003) — “Star Choice customers churn 17.2% in 2003 vs 14.4% in 2002”
Churn (Internet customers): 15.9% (FY2003) — “Internet customers churn 15.9% in 2003 vs 30.2% in 2002”
Churn (Digital equipment): 22.1% (FY2003) — “Digital equipment churn 22.1% in 2003 vs 31.4% in 2002”
Churn (Star Choice customers): 4.2% (Q3 2003) — “Star Choice customers churn 4.2% (2003) compared to 5.9% (2002) for three months ended August 31.”
Churn (Internet customers): 4.3% (Q3 2003) — “Churn Internet customers 4.3% (2003) compared to 5.7% (2002) for three months ended August 31.”
Churn (Digital equipment): 5.8% (Q3 2003) — “Churn Digital equipment 5.8% (2003) compared to 7.3% (2002) for three months ended August 31.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.