SharpSpring, Inc.
sharpspring.com ↗In their words
“Average monthly logo attrition in the second quarter of 2021 improved to 2.4% compared to 4.31%”
“On a year-over-year basis, Q3 2020 net revenue retention was 90.1%, when compared to the third quarter of 2019.”
“On a monthly basis, second quarter 2020 average net revenue retention was 97.6%.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (10)
Net revenue retention: 92.5% (Q2 2021) — “Q2 2021 net revenue retention was 92.5%, a decrease from 94.4% in Q1 2021”
Churn (logo attrition monthly): 2.4% (Q2 2021) — “Average monthly logo attrition in the second quarter of 2021 improved to 2.4% compared to 4.31%”
Net revenue retention: 94.4% (Q1 2021) — “Q1 2021 net revenue retention was 94.4%, an improvement over 91.7% in Q4 2020”
Net revenue retention: 91.7% (Q4 2020) — “Q4 2020 net revenue retention was 91.7%, an improvement over 90.1% in Q3 2020.”
Net revenue retention: 90.1% (Q3 2020) — “On a year-over-year basis, Q3 2020 net revenue retention was 90.1%, when compared to the third quarter of 2019.”
Net revenue retention: 97.6% (Q2 2020) — “On a monthly basis, second quarter 2020 average net revenue retention was 97.6%.”
Net revenue retention: 91.6% (Q2 2020) — “Q2 2020 net revenue retention was 91.6%, when compared to the second quarter of 2019.”
Net revenue retention: 102.2% (Q1 2020) — “On a monthly basis, first quarter 2020 average net revenue retention increased to 102.2%.”
Net revenue retention: 99.6% (Q1 2020) — “Q1 2020 net revenue retention was 99.6%, when compared to first quarter of 2019.”
SharpSpring announced record Q1 2019 results with introduction of enhanced customer retention features.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.