SendGrid
sendgrid.com ↗In their words
“Subscription Net Dollar Retention Rate (NDR) of 113%, compared with 117% in Q1-17”
“Subscription net dollar retention rate (for the period ended) 116 %”
“We execute quarterly Net Promoter surveys. These surveys include having every company leader reach out personally to a few respondents to hear their qualitative feedback.”
NPS disclosures (3)
We execute quarterly Net Promoter surveys. These surveys include having every company leader reach out personally to a few respondents to hear their qualitative feedback.
We execute quarterly Net Promoter surveys. These surveys include having every company leader reach out personally to a few respondents to hear their qualitative feedback.
Achievement Financial Revenue (GAAP) $76.5 12.50% Financial ARR (Q4) $85.5 12.50% Financial 2H Adjusted NI $0.5 25% Customer NPS 42 10% Employee Engagement Engagement % 75 10% Innovation ARR from New Products $8.3MM 10% 2016 REVENUE PAYOUT MATRIX 2016…
Retention disclosures (7)
Net revenue retention: 114% (Q2 2018 (three months ended June 30, 2018)) — “Subscription net dollar retention rate … bps (3) % ... for the Three Months Ended June … ”
Gross revenue retention: 91% (Q1 2018) — “Subscription gross dollar churn rate (for the period ended) … ”
Net revenue retention (Subscription): 113% (Q1 2018) — “Subscription Net Dollar Retention Rate (NDR) of 113%, compared with 117% in Q1-17”
Net revenue retention (Subscription): 117% (FY 2017) — “Subscription Net Dollar Retention Rate (NDR) of 117%, up 600 BPS compared with 2016”
Net revenue retention: 116% (nine months ended September 30, 2017) — “Subscription net dollar retention rate (for the period ended) 116 %”
Net revenue retention: 117% (six months ended June 30, 2017) — “Subscription net dollar retention rate (for the period ended) … ”
Gross revenue retention: 90% (six months ended June 30, 2017) — “subscription gross dollar churn rate was 13%, 12%, 11%, 11% and 10%, respectively”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.