Scotiabank
scotiabank.com ↗In their words
“Scotiabank is implementing AI to improve customer retention across its 10 million retail, small business, and commercial customers in Canada.”
“Scotiabank continues to experience higher customer advocacy (net promoter scores) than prior to their digital conversion.”
NPS disclosures (1)
Scotiabank continues to experience higher customer advocacy (net promoter scores) than prior to their digital conversion.
Retention disclosures (1)
Scotiabank is implementing AI to improve customer retention across its 10 million retail, small business, and commercial customers in Canada.
Lighthouse companies in Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.