SBI
sbi.co.in ↗In their words
“SBI Chief notes that the quality of customer service measured via CSAT score and net promoter score has improved.”
“SBI has implemented Net Promoter Score evaluations across its branches to improve customer service and foster competition among employees.”
NPS disclosures (2)
SBI Chief notes that the quality of customer service measured via CSAT score and net promoter score has improved.
SBI has implemented Net Promoter Score evaluations across its branches to improve customer service and foster competition among employees.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.