Santander Holdings USA, Inc.
NPS disclosures (1)
Metrics - SHUSA Incentive Pool Funding Scorecard Category Weight Metric Weight % Achievement CUSTOMERS 20.0% Net Promoter Score / Customer Satisfaction 10.0 % 110.00 % Number of Loyal Customers 10.0 % 109.55 % SHAREHOLDERS RISK 10.0% Cost of…
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.