Sam's Club
samsclub.com ↗In their words
“Sam's Club seeks a Senior Director of Member Alliances focused on managing one of the company's key business outcomes: membership renewal rate.”
“Sam's Club membership and renewal rates grew, driving 11% increase in membership and other income.”
“Sam's Club offers discounted membership renewal promotion through June 15 with automatic renewal at standard rate thereafter.”
NPS disclosures (6)
Sam's Club's Scan & Go checkout technology achieves an NPS over 90, with three-quarters of members adopting it.
Sam's Club's Scan & Go adoption has surged 50% in three years, with one-third of members as regular users and regular NPS tracking.
Sam's Club research shows that product findability correlates with higher NPS.
Sam's Club CEO emphasized Net Promoter Score as the primary performance metric driving the organization's strategic decisions in a changing market.
Sam's Club uses Net Promoter Scores extensively and reports that its Scan & Go technology scores highest with members.
Sam's Club improved Net Promoter Score and reduced checkout time by 22% through mobile checkout experience simplification.
Retention disclosures (3)
Sam's Club seeks a Senior Director of Member Alliances focused on managing one of the company's key business outcomes: membership renewal rate.
Sam's Club membership and renewal rates grew, driving 11% increase in membership and other income.
Sam's Club offers discounted membership renewal promotion through June 15 with automatic renewal at standard rate thereafter.
Lighthouse companies in Retail & e-commerce
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.