Salt
In their words
“Matterhorn Telecom's network investments have contributed to net promoter score improvement and gradual churn decline.”
“Perceptive rolls out Voice of Customer programme for Salt to track NPS, gather feedback, and benchmark performance.”
“Salt deploys Net Promoter Score surveys monthly to understand and improve customer experience for candidates and clients.”
NPS disclosures (3)
Matterhorn Telecom's network investments have contributed to net promoter score improvement and gradual churn decline.
Perceptive rolls out Voice of Customer programme for Salt to track NPS, gather feedback, and benchmark performance.
Salt deploys Net Promoter Score surveys monthly to understand and improve customer experience for candidates and clients.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Telecom & media
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.