SailPoint
sailpoint.com ↗In their words
“Our gross retention remains in the high 90s”
“Our gross retention has remained strong and steady at 97% this year”
“We actually had a 100% renewal rate of our term-based Fed renewals in fiscal Q2”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (23)
SailPoint's valuation analysis includes assumptions about net revenue retention supporting continued identity growth.
SailPoint maintained robust net revenue retention at 113% while outlining FY2029 targets.
Gross revenue retention: 95% (Q2 2027) — “our gross retention remains in the high 90s”
SailPoint's dollar-based net retention held at 113% in Q1, indicating strong existing customer expansion.
SailPoint FY2027 guidance assumes 90-95% net retention rate assumption; Q2 and full-year results confirm robust net revenue retention at 113%.
SailPoint Q4 2026 earnings: Gross retention steady at 97%, net revenue retention at 113%.
Net revenue retention: 113% (Q4 FY2026) — “Dollar-based net retention rate … As of January … ”
Gross revenue retention: 97% (FY 2026) — “our gross retention has remained strong and steady at 97% this year”
Net revenue retention (SaaS subscription customers): 114% (Q2 FY2026 (July 31, 2025)) — “dollar-based net retention rate has remained consistent at 114% as of both July 31, 2025 and July 31, 2024”
Retention rate (federal term-based): 100% (Q2 2026) — “we actually had a 100% renewal rate of our term-based Fed renewals in fiscal Q2”
Net revenue retention (SaaS subscription customers): 115% (Q3 FY2025 (April 30, 2025)) — “dollar-based net retention rate from 114% as of April 30, 2024 to 115% as of April 30, 2025”
Net revenue retention: 114% (FY2025 (Q4 2025)) — “Our dollar-based net retention rate remained steady at 114% and was driven by nearly even contributions from suite upgrades, migrations, upsell, and cross-sell initiatives.”
Net revenue retention: 114% (October 31, 2024) — “Our customer success efforts have resulted in a dollar-based net retention rate of 114% as of October 31, 2024.”
Gross revenue retention: 97% (October 31, 2024) — “As of October 31, 2024, our dollar-based gross retention rate was 97%.”
Retention rate (perpetual maintenance): 95% (Q3 2021) — “gross renewal rate well above 95%”
Retention rate: 95% (Q4 2018) — “maintain a 95 plus percentage renewal rate”
SailPoint maintains a 95%+ customer retention record, supported by strong partner ecosystem delivering consistent customer success.
SailPoint maintains 95% customer retention rate as a best-in-class leader in its niche industry.
Retention rate (IdentityIQ maintenance): 95% (Q2 2018) — “strong IdentityIQ maintenance renewal rates that remain above 95%”
Retention rate (IdentityIQ): 95% (FY2017) — “Our IdentityIQ maintenance renewal rate for each of the years ended December … and 2017 has been over 95%.”
SailPoint reports 95%-plus customer retention rate, attributing success to focus on ensuring ongoing customer success.
Retention rate (IdentityIQ): 95% (FY2016) — “Our IdentityIQ maintenance renewal rate for each of the years ended December 31, 2015 and 2016 has been over 95%.”
Retention rate (IdentityIQ customers): 95% (FY2016) — “Our IdentityIQ maintenance renewal rate for each of the years ended December 31, 2015 and 2016 has been over 95%.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.