Sage
sage.com ↗In their words
“Sage reports Net Revenue Retention improved to 102% from 101%, alongside strong net new client ARR.”
“Sage achieved 49% NPS in Business Choice Awards 2018 for accounting software, a dramatic improvement over 7% last year.”
“Sage's Net Promoter Score stands at +25, described as far better than 2 years ago when largely neutral.”
Disclosed NPS over time
Every Net Promoter Score Sage has published, by date.
NPS disclosures (4)
Rant & Rave partnership with Sage in UK improved Transactional Net Promoter Scores and frontline agent engagement; extended contract rolling out globally.
Sage achieved 49% NPS in Business Choice Awards 2018 for accounting software, a dramatic improvement over 7% last year.
Sage's Net Promoter Score stands at +25, described as far better than 2 years ago when largely neutral.
Sage reported more than 10% improvement in Net Promoter Score, showing rising customer satisfaction.
Retention disclosures (3)
Sage reports Net Revenue Retention improved to 102% from 101%, alongside strong net new client ARR.
Sage's customer retention by value fell below 100%, raising investor confidence concerns.
Sage CRM tools improved customer acquisition vs. retention efficiency and decision-making for franchises.
Lighthouse companies in Technology
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.